Refund policy

BIM.Supply — Refund & Return Policy

Effective Date: March 23, 2026

Our Commitment

At BIM.Supply, we stand behind the quality of our services with a 100% Satisfaction Guarantee. If you're not completely satisfied, we want to make it right.

100% Satisfaction Guarantee

We offer a full satisfaction guarantee for 14 days from the date of purchase or service activation. If you are not satisfied with your service for any reason within this window, you are eligible for a full refund — no questions asked.

Eligibility

To qualify for a refund under our satisfaction guarantee:

Your refund request must be submitted within 14 calendar days of your purchase or service start date.
Your account must be in good standing with no violations of our Terms of Service.
The request must come from the account holder or an authorized representative.

How to Request a Refund

Contact our support team at support@bim.supply or through your account portal.
Include your order number, account email, and a brief description of your concern.
Our team will review your request and respond within 2 business days.
Approved refunds will be processed to your original payment method within 5–10 business days, depending on your financial institution.

Outside the 14-Day Window

Refund requests submitted after the 14-day satisfaction guarantee period are reviewed on a case-by-case basis. We cannot guarantee approval for late requests, but we encourage you to reach out — we're committed to finding a fair resolution.

Non-Refundable Items

The following are generally not eligible for refunds:

Services consumed or delivered in full prior to the refund request
Add-ons or third-party integrations billed separately
Accounts terminated for Terms of Service violations

Changes to This Policy

BIM.Supply reserves the right to update this policy at any time. Changes will be posted on our website and, where required, communicated to active customers directly.